Mary of Mentor OH (02/12/08)

I purchased a Westie from this Mentor Store. Since the first day I brought her home she had diarrhea and blood in it. She did this many times a day. I told their vet that since the first visit that she had this going on. He brushed it off and said he didn't see it in the stool sample. But he gave me medicine to harden up her stool. Some antibiotic. Well 2 visits later and many bloody stools of diarrhea, I went back to the vet. He said that this may be a condition she may have for her lifetime. After she got spayed, by the third visit she still had bloody diarrhea. I called concerned about her swelling after her surgery. The vet was very bothered by me coming back. Of course I had to bring 3 stool samples of bloody diarrhea so he could take his pick at which one to look at. He called me in and wanted me to assist to find the bloody poop. I was shocked. Isn't this his job to do that?

Anyway he asked, "Haven't you ever had a puppy?" Like I should be used to seeing this bloody diarrhea. Well after calling Bob the owner and voicing my concerns to pay for the vet bills, he offered to pay. After falling on the ice from cleaning out the cage and cleaning up about 4 messes in 1 day, I had enough! So I showed up at the shop on a Sunday during a busy time. I took pictures of the dog with a bloody diarrhea, poopy cage. And I went to the local CVS to get big prints made. I walked into the store with our sick puppy, all her food and items and the meds she was on. I flashed the pictures to the lady at the desk. She yelled at me and told me to put them away. Then she had another lady to talk with me. The look of shock from the pictures of the poop said it all.

To make a long story short I said I couldn't clean up 1 more mess and that my back was hurting. So I turned over the dog. They demanded papers on the dog. Well after an hour went by, I marched back up and demanded the papers on the dog back. And I said I wanted our puppy back. Well the worker called Bob. Of course they tried to get me to talk quietly in the office. Well after realizing that I walked out of the office. I was getting an attitude from the owner. So I told him I want a full refund, or I'm going to the news and newspapers. He said if I did that he wouldn't work with me, and that I was being out of control. I told him I didn't plan on buying a sick dog! So he offered to have the dog monitored for a few days until he gets back in town, and then we would talk. I hope I did the right thing to hand over the dog. And I hope he gives me a refund--a full one! Being a young widow with 2 young kids, he really took advantage! But I am not gonna give up. I'll have him and his store on the news if that's what it takes!

I spent over $1,000 on this dog! And I can't afford to have to keep up with the vet visits, etc. I also fell on the ice trying to clean out the cage. I messed up my back.