Wednesday, August 15, 2007

PetLand Complaints

Terri of South Webster OH (08/08/07)
We purchased a 5 month old English Bulldog from Petland in Ashland, KY. When we were ready to take him home, we were informed that he had swallowed a rubber duck, very negligent on their part if you ask me. When I took him to the vet (the one they used) to see what should be done about the duck, it was then that I learned that he had been there for about 3 weeks with a respitory infection and pneumonia and had almost died while in Petland's care. And he would have respitory problems for the rest of his life.

Oddly enough, when I looked at the daily health report and medical records provided by Petland, there was no mention of the illness or vet stay. They lied to us about his health and even gave us false documentation of his health history. I immediatley called the store manager, Brian, but he refuses to talk to me. I am very upset with the service I have recieved from Petland, but more so the conditions they allowed my pet to live in, and then had the nerve to lie to me directly when I asked if he had had any health problems.

Angela of Danville WV (06/25/07)

We purchased a 6 week old shih tzu for $1300 from Petland in May 2005. I noticed that the puppy would drag her hind legs when she walked fast or ran. She also had a wierd smell to her and no matter how many times I gave her a bath she would small like oil and her hair was oily. She was also completely infested with fleas. I took her to the vet 2 days later. The vet informed me that the reason she was dragging her legs was because she was kept pinned up in a cage and did not have enough strength in her legs for her to run, and that she would be ok with time. He then informed me that she had mange, fleas, and pin worms. I was furious. He was furious as well.

I ended up paying over $400 to get her treated. When I called Petland to make a complaint I was told by the manager that Petland guarantees every animal we sell and you can bring her back and we'll refund your money. Well, my children, husband, and myself had already fell totally in love with her. I could not take her back. I told Petland that they needed to at least cover some of my vet bills. The manager tried to say that the puppy caught mange from my house and that the others in the cage with her at Petland did not test positive for mange. I then informed them that the vet told me that it took a few weeks for an animal to show signs of mange once they had contracted it and that we had only had the puppy for 2 days. I did not get any money back on the puppy.



Sheera of Waxhaw NC (04/27/07)

I used to work at this facility about a year ago. I quit because of the horrible things that were occurring on a daily basis. I have been a veterinary nurse for 4 years now, so I of course knew better than most, if not all, of the employees I was working with at the time. Every single puppy and kitten was sick. They all received the same exact treatment without proper diagnostics or proper dosing techniques for each medication. Every puppy that was shipped in had bloody diarrhea. Additionally, they all had kennel cough. They were all given the same amount of antibiotic and cough suppressant no matter how big or small they were.

If the puppies were coughing, they were placed in a nebulizer with a specified amount of liquid that should only be dispensed by a veterinarian. The worst part of all this is that when I told my fellow employees that these symptoms the puppies showed were NOT normal at all and could turn into something serious if not treated immediately and properly, they simply replied that the manager said that they all come in that way (meaning with bloody diarrhea and/or coughing) and that it was fine.

Each Petland has a veterinarian that is supposed to check each puppy that is shipped in. I never once saw them be examined by the vet. In fact, I never saw the vet enter the store at all. These puppies come from puppy mills. They are tube-fed on a truck as they are each delivered to their pet store destination. Tube-fed means that a tube is inserted into the esophagus so liquid food can be introduced into the stomach. However, this is often done by people who are not properly trained to do this and the tube ends up in the animal's trachea.

They were not exercised regularly. They are only removed from their cages when someone wants to look at them to buy them, or when they are being moved to a different cage. This means that many dogs sit in those cages for days and days and days. They are not played with or loved on if a customer does not want to look at them. I was so disgusted with the treatment of these poor puppies, and with the fact that this store was allowed to do business like this, that I quit without notice after 2 weeks.



Kenneth of San Antonio TX (04/11/07)
I bought a dwarf rabbit for my girlfriend at PetLand as a surprise. I had done a little research on caring for rabbits before I bought him but obviously not enough. When I bought Mr Bunnysworth the kid working the register handed me about $120.00 worth of stuff and said this was everything I needed for the rabbit. It was all the wrong stuff.

The crude protein was too high, he never mentioned buying any hay or grass, said to use pine or cedar shavings, which is completely wrong for rabbits and sent me home with Guinea Pig food saying they were out of Rabbit food but this was perfect for it anyway.

Poor Mr Bunnysworth died of GI stasis within 2 weeks. By the time we realized he was hurting and took him to the vet they said it was too late, he died at the vets office in obvious severe pain.

I didnt want anything back from PetLand but I was furious that they gave me such wrong information on how to care for a bunny.

We now have 3 healthy bunnies (6 months now) from a local breeder who has a great reputation, these rabbits and friendly, healthy and we have all the necessary information to keep them that way for years. I feel terrible my first bunny died in such pain, and I place the blame squarely on bad information and terrible practices at PetLand for sending us home with everything but what the bunny actually needed.

Victoria of Racine WI (04/06/07)
I purchased a Beagle puppy from Petland in October of 2005. When I got him he was quite small. Although I was told he was 9 weeks old, he only appeared to be about 6 weeks. He wasn't a very active puppy when I first played with him, but the sales person assured me that it was because he was so young. When I got him home, he was quite sleepy, and for the next day or so he did nothing but lay around. I took him to the vet immediately, and they actually kept him at the vet's home for a week for around the clock care. they told me he had dog flu, and potentially pnuemonia. They told me to prepare for the worst.

As luck would have it, I did get my puppy back after about a week, and at first everything was fine. However, as time passed on, I noticed that his teeth looked odd, so I took him back to the vet. It turns out that either due to his illness or due to genetics, my 10 month old puppy had teeth in the decrepit condition of a 12 year old dog. They will probably all have fallen out before he turns 4. And he also has a sort of acid reflux, in which every morning, he vomits stomich bile. I could set a watch to it. It is very painful to see.

Petland did honor their 21 day warranty, in which they cover all vet bills and meds for any problem that comes up within 21 days. Also, I was given a refund for my dog's genetic issues, but here's the kicker...it was an instore credit. Like I want another problem puppy from a mill. And even if I had gotten actual cash back, it wouldn't even begin to compensate for the problems that lie ahead.

My dog will need a special diet for dogs with no teeth. Will he be able to play tug of war or chew bones, or fetch? Is he in pain? What about his throat? I don't even know if it will heal or if it will continually wear down. I don't know what's going to happen, but I do know that Petland doesn't care.

During the time the genetic issue arose, I had taken a job at this Petland, and kept it for about 7 months. I can't begin to tell the horrors both to the puppies, and also to the customers. I know now that these are truly corrupt businesses, and I have seen the full truth in puppy mills and the type of people who support them.

Jaclyn of Tampa FL (03/31/07)

We saw an adorable female yorkie, she was $2400, and we took her home that night. She went to the free vet check said everything was fine. Few days later we had to take her back to the vet. She had a lump on her back and was dragging on the floor as they do if they have parasites. The lump was from the infected microchip and came back having three types of worms, 2 that are very contagious and even humans can get them, so now with worrying if our other two dogs have them we have to worry if WE have them.

The parasites and infection caused her to go into hypoglycemia; she’s been at the emergency vet hospital for 5 days now and thousands in vet bills.

Laurel of Bradenton FL (03/12/07)
Bought a dog, now two years old, has been diagnosed with degenerative disc disease, Vet says it's genetic. Petland was buying pets from a rogue puppy mill called Pine Springs Pets.

$1,000's of dollars in vet bills. Sadly, the contract with Petland only covers illness during the first year. Very smart. Most puppies don't show signs of genetic problems until around two years old.

Francesca of Kenosha WI (01/11/07)
On Aug. 25, 2005 my sister and I decided to go look at puppies at Petland. When there we saw an adorable puppy being bitten by another puppy who was in the kennel with Mico (the puppy we bought)! We had not gone in with the intentions of buying a pet but we decided to ask the employee to take out Mico so we could play with him for a little bit. Needless to say we became immediately attached to this adorable apricot cockapoo.

We decided that we go ahead and purchase the puppy-the sales person went through all the necessary paper work and made sure we signed and initialed everything. All we were told at the time of purchase was that the dog had a slight case of kennel cough but nothing too severe. They said that he just needed to go visit the vet that they told us to go to and he would be fine. Not knowing very much about purchasing animals to begin with we went ahead and put our trust into this company!! Boy were we wrong to do that!!!

Within a couple of days of owning our very first puppy he had already been to the vet a handful of times costing us well over $500 within the first month of owning him. I forgot to mention we paid well over $1000 for the dog. There is just so much wrong with the puppy it is so sad - Petland needs to be stopped!!!! They are not giving their animals the opportunity to live a happy healthy life!!!

Greg of Akron OH (11/15/06)
I just rescued a Lhasa Apso puppy from the Petland store at Chapel Hill Mall in Akron 11/11/06. The sales rep explained and even sent home a brochure on kennel cough BUT never said that the puppy WAS sick and needed immediate veterinary attention. I'd guess all their puppies sold there are sick. Kennel cough is highly contagious. None of the puppies were coughing at the store due to giving them a cough suppressant (I'm assuming) Within 4 hours of bringing the pup home It started coughing and running a fever.

I paid $800 for a sick dog and they originally wanted $1000. The pup is supposedly 12 weeks old, but looks 6to8. You can also feel its spinal cord. suggesting is was malnourished. Not trusting Petlands Vet located in Medina (25miles each way), the pup was taken to Banfield Vet Clinic whom I have dealt with before and received excellent care. Keep in mind that this pup was just seen by Petland's recommended vet on 11/03/06.

Banfields diagnosis was severe pneumonia and ran a series of other related tests along with X-rays. Total cost so far is $500 for the 1st days treatment. This is the 2nd day for further treatment. At this point they are not 100% certain the puppy will even make it. This practice of theirs is disgusting and needs to be exposed and they either need to give these animals proper care or go out of business.

Barbara of Chillicothe OH (11/14/06)
I wanted to update on my complaint that was put on the web site regarding my purchase of a Keeshond puppie and the subsequent headache of getting a refund. I am part way there. After complaining to everybody who would listen and alot who wouldn't, I received a check todayfor the majority of the money Petland owes me. I will be in the store tomorrow and I intend to leave with the rest. I think the finally straw that got things moving is the fact I have filed a complaint with the Attorney Generals Office. If nothing else people hate paperwork and I am sure this complaint will bury them for a little while. So, two days after telling them what I did, I have $535.00 of the 594.01 they owe me.

Barbara of Chillicothe OH (11/10/06)
I purchased, in cash, a keeshond puppy. I saw him one day in Sept. and he was too high priced so I told the salesperson if it ever got down to $400. give me a call. Oct. 18th 2006 I got the call. I told them I would get him that night. He wasn't ready so I waited while they bathed him, paying for him & purchasing all the other things they say you have to buy while they finished him up. I carried him to my car and drove a 1/2 mile to show him off to my sister. He fell over as soon as I placed him in the grass. Righted himself and proceeded to walk oddly. I had a feeling it was not good and I should have gone back right then, but I was so happy to have a dog I convinced myself it was ok. I thoguht maybe he was stiff from living in the pen at the store. Well it did not get better , so I made an appointment the next day with Petland's vet.

The xrays of the pup's hip were unbelievable to even my untrained eyes. At 4 months old he had hip dysplasia in both hips. The one was so bad the leg bone was no where near the hip socket. I called the store from the vet's office and told them I was bring the pup back. The assistant manager tried to get me to keep him till the store manager returned in 8 days but I said no. I took the pup directly back to the store and handed the pup over to another store assistant manager. Gave them a copy of the vet's report and told him I wanted my money back. He said I would be called the next day. In the meanntime I looked the breeder up on the internet as they say they all come from reputable breeders. This one has a history aand certainly falls into the puppy mill ranks. I gave them a copy of that when I returned on Friday when no one contacted me.

They said they couldn't give me a refund in that amount of money, it had to come from corporate. They supposedly do not have that much cash in the store. I was told I was not the normal customer as I paid cash. I was told at that time it would be the followiing Friday, , Oct 27, when the manager would get back and that she would call me. I did not contact the store that whole week as I figured nothing was going to happen till the manager got back. Ms. redman never called so I called her. The short version of the rest of the story is, I was told I would get a refund, it is now November 10th and I do not hear from Petlnd and I have not received a refund.

Mike of Crystal Lake IL (10/02/06)
The short of it is I purchased a puppy by the time I got out of there was about $1400.00. Within a few weeks we discovered she had intestinal parasites. The way we found out, she had bloody diarrhea and was vomiting in the middle of the night. We called the animal emergency room, which told us because she is so small we would need to bring her in or she could dehydrate and become hypoglycemic. We were given medication and sent home. We had brought in a sample of the diarrhea but because it was more mucus then pooh, they couldn't test it.

Later we found out she not only had intestinal parasites but these were the ones that can be passed to humans. Next she developed a rash, we thought it was from the medication. We had some tests done and discovered she had skin parasites. The thing to remember is we have another dog at home and have for three years that had never exhibited any of these problems till now. The dog we had for three years has now started with the vomiting and diarrhea. Yep now they both have parasites.

I called Petland in Crystal Lake and talked to Dan the owner who was no help. They cover these problems for seven days and that is it. Even then they only cover the medication witch is the most minimal part of the treatment. So here we are over $500.00 in vet bills and a little wiser. So if you buy an animal from these guys pleas ask it to get sick with the first week and even then take out some insurance on the animal.

I called Petland in Crystal Lake and talked to Dan the owner who was no help. They cover these problems for seven days and that is it. Even then they only cover the medication witch is the most minimal part of the treatment. So here we are over $500.00 in vet bills and a little wiser. So if you buy an animal from these guys please ask it to get sick with the first week and even then take out some insurance on the animal.

Kelsey of Tallahassee FL (09/22/06)
My mother bought me and my sister two twin bunnies for our birthday. We instantly feel in love with them. About 2 weeks later one of them died for no reason. It just mysteriously died. Fearing that maybe it had some sort of disease we took the other to the doctor, but not before contacting the store. They responded that it was past 7 days and they would not give us another one. When we took the other to the doctor we found out he did have a parasite that only could be passed through other bunnies. Since we only bought the two he said that it came from the litter and was highly contagious.

When we called the store they said no one had called to complain and no bunny was reported with a paracite which was clearly a lie because we reported to the manager the day before. The doctor put my rabbit on medication but it was too late because it died less than 3 hours later. We found out that we had been giving it the wrong treats and bedding. We also were sterlining the cage with the right products. I was amazed because the treats and bedding and cleaning products were all in the rabbit package that we bought from them. That litter had about 6 bunnies and they didn't tell anyone else and sold them all. They may have all had it and they didn't care. They had no idea how to take care of them and completely told us the wrong information. They ruined our birthday.

Brooke of Fairfax VA (09/17/06)
We fell in love with our boy, Charlie, a longhaired dapple doxie. We payed over 1,00 dollars for him. When we purchased him they had another doxie and told us to get her too, because they would make cute puppies. Upon getting him home he had some guarding issues with his food and his testicles did not drop. Our vet did the surgery and found he had no testicles. I called the store and they said he was neutered, and after much search a small "nu" on Charlies paperwork was all that identified this.

A few months later we spent another 600 dollars for a lump to be removed which was not cancerous. The real heartbreak came when the aggression started. Charlie sent me to the emergency room with seven puncture wounds, next up was my nephew who also went to the emergency toom with a mangled finger that required stitches, than me again, this time 5 puncture wounds and an IV drip. We spent 1,000's of dollars working with every behaviorist and nothing could help him. He would snap, for no reason, and attack.

Charlie had to be put to sleep when he was only a year and a half old. We fought so hard for him but he became so violent and so unpredicatble we could no longer live with him, and no one could take him. As he fell asleep for the last time all I could think about was how wrong this all was. Aggression is a sign of inbreeding as well as being taken from the mother too early. I will never forget him, I cry for him every day, and I will never stop hating the people who did this to me, to my boy.

Sara of Baraboo WI (09/03/06)
I was in Illinois trying to waste some time before going to an event in Schaumburg. I have a dog so I visited two pet stores. I believe the first one was PetCo. Great store with two yellow labs to adopt. Obviously had gone through a lot, but getting healthy. Needing to waste more time, we traveled around and found Petland. As soon as I walked in, I gasped and said Oh no and walked over to the cages of puppies. I had heard of puppy mills when I was trying to looking to buy a dog (I got her from the Humane Society). I knew as soon as I went in that that's what it was.

Some of the dogs were playing, others were just lying there. I would have never bought any of these animals from the pet store directly. I did see signs that said they were looking for locally raised pets...but I'm afraid to know how many people run puppy mills in their garages/homes. I saw one puppy separated from the rest saying that it was sick. And boy did it look it. I was sick to my stomach just looking at all of these adorable little animals knowing what the mother had gone through. What made me even more sick was the people buying them. I realized they may not know about puppy mills and I hope that if they did, they wouldn't support such a thing. I hope that one day pet stores such as these are shut down or at least have the selling of these kind of animals banned.

Lynn of Whitewater WI (08/16/06)
I purchased a very sick puppy that met the health screening provided by a contracted vet. The puppy turned out to be very sick. Vet/manager gave a different song and dance after implying that I was a competent/researched purchaser. I am devestated and irate and feel horrible for the puppy. I am also irate that this business can continue. I am at a loss of what to do regarding the unethical treatment of animals and dishonest service to consumers.

Alison of Acworht GA (02/26/06)
We purchased a puppy on Friday Feb 17th. My husband had orginally gone by himself to look for a puppy. He came home and said he found a Boston Terrier/Bassett Hound Mix at Petland. We decided to go see the puppy. She was adorable. We got her out and she was very playful. We decided to put $100 deposit on her for 1 week so we could get things together for her at home. This puppy was for my 6 year old son. He was very excited that he named her right away" HARLEY". We went about 4 times to see her before we got her so my son could play with her. She was always so playful and sweet. We finally did pick her up on Friday.

I took her straight to the vet. She had a fecal done and I was told she had worms. She was given meds for the worms and I was told that she might get sick. That night she played for a while then she started to get very sick. She got sick all over our house. She wouldn't move. The next morning I called the vet. We took her in. She ended up having Parvo. She was half dead. She had to be put on fluids right away. I called Petland and told the manager that we had just gotten her yesterday and that she had Parvo. I told him that all the other puppys were probabaly infected too. Because we did notice that everytime we went to see her she was in a different cage. Parvo is a very serious, contagious illness for puppies.

The manager wanted us to bring her to him so his vet could check her out. We told him it didn't matter what vet she saw as long as she was getting treatment and to take her off fluids to bring her to him she could die. She stayed at our vet from Sat to Mon night. We did bring her home Mon Feb 20th. She didn't move all night.

We took her to their vet Towne and Country on Tues. She has been there for 6 days so far. She is still there. I called 2 times on Tues to see how she was doing. Didn't get much info. Called Wed they never called back. So basically we need to decide what to do. We need to talk to the vet and the manager. I want all my vet bills paid for and I want full remeinbursement for the puppy. She was $400.00. I feel that this is only far after what trauma my family has been thru. My 6 yr old son keeps asking me why we got a sick puppy and is she going to die. He talks about her all the time. If she doesn't get better we can't get another puppy for at least 6mos to a 1yr because of the Parvo in our house.

Tracey of Redford MI (09/10/05)
My boyfriend and I purchased an eleven week old Boston Terrier from a Petland in March of 2005. As soon as we saw her we knew that we had to take her home, we named her Brooklyn. We paid $1500.00 for Brooklyn. Two months ago Brooklyn began losing her hair and her stomach was covered in red pussels. Our vet diagnosed her with mange. We were told that this type of mange is genetic and once this is disease is discovered the pet should not be bred.

We contacted Petland and we were told that we needed to see their vet and if this was the case they would replace Brooklyn with another puppy. Obviously replacing Brooklyn was not an option but we made an appointment with Petland vet for another opinion. When we met with their vet we asked if mange was hereditary, we were told yes. We asked if her mother and father should have been bred, and we were told no, the vet told us that this mange had to have been seen somewhere along her family line before.

We asked the vet to write this down for us, he told us that he would. The vet left the room and never returned, a vet tech came in the room and told us that only the owner had the authority to write such a thing down. We were told that the vet that we spoke to was new, and didn't know any better. We never saw the owner and we never got anything in writing. I have wrote letters to the vet and to Petland with no response. We have spent over $1000.00 on vet bills and medication with no gurantee that she will ever be cured or that this disease will not continue to come back.

Paul of Ft Myers FL (07/11/05)
Purchased Yorkie on april 29, 2005 for 2,199 dollars. Dog soon began having attacks which turned out to be seizures. After many visits to their vet and ours, it was finally determined that the puppy has a liver shunt and will require major surgery to correct and will not be able to be bred. Petland has returned the price of the dog less the $300 they gave to our vet. I explained to the owner that according to the pet lemon law, she was responsible for the price of the dog plus vet bills up to the price of the dog. She shouldn't have shorted me 300 dollars when she returned the money for the dog, and she still should pay for my vet bills up to the price of the dog. At least that's my interpretation of the pet lemon law.

The dog is scheduled for surgery on july 14th, cost will be approximately $1, 879.00 I really feel that they should pay for this bill. I have spoken with the owner today, she refuses to consider it, claims my wife signed all the fine print in their contract and they aren't responsible for the extra vet bill even thought the law says she is. This dog unknown to me had a very bad upper resipiratory infection and was on meds until the day before my wife picked her up. A few days later when we returned with the ill dog, the same vet said, without a physical or blood tests, that she needed nutrastat a tube of basically corn syrup. On the second visit, again without tests, we were told to feed it more often. Finally with the dog still sick, we took it to our vet who discovered the upper respiratory infection and confirmed it with the petland vets -- it's how we became aware that THEY knew the dog was sick...and said nothing.

Laurie of Ottawa IL (06/09/05)
On 3/31/05 I purchased a Chocolate Lab from the Naperville Petland, I was given a 14-day Warrenty which covered physical health problems. 3 days after my adoption my puppy began choking. Being a new dog owner, I did not know what was happening and rushed her to my vet. After an examination and x-rays totaling almost $250 it was determined that my pup have pneumonia brought on by kennel cough.

Adhering to the agreement with the Petland warrenty I contacted them within 24 hours. The mgmt did not seem suprised when I started to tell my story and agreed that it sounded like kennel cough. They said that it is common. I was advised to take my pup to their vet. Which I did, right after leaving mine. Their vet was 1.25 hours away. I spoke to management on several days regarding the bills from the original visit, when I was promised to be reimbersed for medication. After 1 month of not recieving this money I insisted on talking to the owner who called me back and assured me that I would be refunded for this and 2 other RX I had picked up from my local vet.

Another 2 weeks passed and I still had not received this payment and I spoke to his wife who explained that the receipts had been misplaced. I reminded her that I had sent them 3 prevoius times. She appoligized and said she would send a check that day. 1 week later I received a check for $48, half of the cost of medication that I was promised. I later looked back at my agreement with Petland that does not state that I am required to seek attention at their vet. My pup has been sick with pnemonia for 9 weeks and we still make trips to their vet every 2 weeks. Because she has kennel cough I can not expose her to other animals who may also go through this same ordeal.

Jennifer of Shawnee KS (4/2/03):
My four-year-old niece and I went puppy shopping one afternoon at Petland. It was one of the cleanest pet stores around. We fell in love with an American Xocker Spaniel, or that's what we were told she was. We came to the conclusion we were going to make her part of our family. Her original selling price was $600, however the sales person made the comment, "If we know shes going to a good home were willing to work with you on the price." This should have been my first clue!

We bargained the price down to $350 and that included shots and a microchip for identification. Now we were told that this microchip was worth at least $150, so after all we thought this was a fair price to pay. Along with the puppy came a warranty for one year against any congenitial defect. At that time the associate was unable to find the paperwork from the breeder and told me to check back in a few days when they have had a chance to look for them. So with this we had to have the puppy, Haley, examined by a veternarian.

I did so the next day, and was told she is healthy but their is no microchip in her. I took Haley home and drove directly to the pet store. To my suprise the store was closed and locked. Everything and everyone were gone. Just the day before I was in there and no one said anything about this. And to my shock, I now did not have the paperwork for Haley. I became panicked and called our local news station and they came out and did a story on it. I also called and had the credit card payment stopped, after all their was a 48-hour return policy for all animals.

I received the phone number of Petland Corporation from the news reporter and gave them a call. Their response was the individual owner of that store is the person responsible. We cannot do anything. With that I have begun my battle. I did manage to locate a P.O. Box for the owner, to send in our requests. I did that and one month later nothing. To hieghten the excitement, Haley has now come down with an disorder of the eye called cherry eye. We had to take her to a eye specialist who is recommending a surgery to have this problem fixed. This problem can be painful if not fixed. It can also be very expensive.

Glenn of Elk Grove Village IL (4/26/00):
On 8-5-99 I purchased an American Eskimo Puppy that was born on 5-27-99. We were assured over and over again that all of their puppies are from reputable breeders. So we gave in and purchased him. He is now 11 mos old and has already had two knee surgeries for "trick knees". The vet that Petland sent us to, acording to the owner of the store, did not check for this and according to Mr. Bosco they should have. Yet he was only willing to refund us the purchase price of the dog. This is crazy -- the owner of the store admitted this was a problem by saying that their vet should have checked for this and didn't. Now our current vet has found that our dog has imperfect hips also.

We have spent thus far $2,800 and it could be much more in the future due to the hip problem although he is not clinical yet on the hips. As for emotional: this pup was bought with the sole intention of getting my wife's mind off of getting pregnant as we are have problems in that area and all it has done is create a headache of a different sort. My wife is so upset watching our pup suffer through surgery after surgery.

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